Shipping policy

Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately it's not currently something we are able to guarantee.

How long does delivery take?
We aim to deliver within 3 – 5 days and the vast majority of our orders arrive within this timescale. However, on rare occasions these can sometimes take longer due to unforeseen circumstances – tracking information should be available for you to check the progress of your order but if your delivery has not arrived within 10 days of purchase then please contact our Customer Service team. Please note that if you place a very large order it may need to be delivered by pallet, in which case we will contact you to arrange a day for delivery in advance.

I haven’t received my order yet, what should I do?
Our standard UK shipping takes 2-3 working days. The cut off time is 2pm so if you ordered after this time please allow an extra day. If your order still has not arrived please get in touch with us at support@hartleysdirect.com. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.

What are your delivery costs?
Delivery is £4.95.

When will my order be dispatched?
Orders are usually dispatched within 24 hours of cleared payment.